Responsible Gaming at 8WWW

Our Commitment to Safe Play

Gambling is meant to be entertaining, the same way watching a cricket match or going to a cinema is. At 8WWW, we believe every player in Bangladesh deserves a fair and safe environment. That means we build tools to help you stay in control, train our support team to spot distress early, and make it easy to pause or stop at any time.

We do not encourage you to chase losses, borrow money to play, or treat gambling as a source of income. If you feel gambling has stopped being fun, the tools and contacts on this page will help you act.

Warning Signs of Problem Gambling

Problem gambling does not always look dramatic. It can start quietly. Watch for these patterns in yourself or someone you know:

• Spending more time or money than you planned, session after session.
• Feeling irritable or restless when you try to stop or cut back.
• Gambling to recover money you have already lost (chasing losses).
• Hiding your gambling activity from family or friends.
• Skipping work, meals, or social events because of gambling.
• Borrowing money or selling belongings to fund gambling.
• Feeling anxious, low, or hopeless and turning to gambling for relief.

Recognising the pattern is the first step. If two or more of these apply to you, consider using the tools below or speaking to a professional.

Quick Self-Assessment

Go through the checklist honestly. Each question represents a common early warning. The more you answer "yes," the more seriously you should consider a break.

• Have you ever gambled with money set aside for rent, food, or bills?
• Have you tried to stop or reduce gambling but found it hard to follow through?
• Do you feel a strong urge to gamble when you are stressed or upset?
• Have you lied to anyone about how much time or money you spend gambling?
• Do you need to bet larger amounts to feel the same excitement?
• Has gambling caused arguments or tension at home or at work?
• Do you think about gambling when you are supposed to be doing something else?

If you answered "yes" to three or more questions, we strongly recommend activating a cooling-off period or contacting a support organisation.

Account Tools You Can Use Right Now

All tools below are available through 8WWW's 24/7 Live Chat. Contact support, state clearly which tool you want to activate, and the change takes effect within two hours.

Deposit Limits

You can set a daily, weekly, or monthly deposit cap in BDT. Once set, the limit applies immediately. Increasing a limit takes 48 hours to come into effect (a cooling period we enforce for your protection). Decreasing a limit takes effect right away.

Session Time Reminders

Ask support to enable a session timer. After your chosen duration (30, 60, or 90 minutes), you receive an on-screen prompt showing how long you have been playing and how much you have wagered. You can choose to continue or log out.

Reality Checks

A reality check is a periodic pop-up that shows your net session result (winnings minus losses) so far. It interrupts automatic play and encourages a conscious decision to continue or stop.

Loss Limits

A loss limit caps the total amount you can lose within a set period. When you reach the cap, you are automatically locked out of play until the period resets. Like deposit limits, reductions are instant and increases require 48 hours.

Deposit & Loss Limit Reference

How 8WWW Self-Exclusion Works

Self-exclusion lets you block your own account for a fixed period or permanently. During self-exclusion:

• You cannot log in or place bets.
• You will not receive any promotional emails or SMS messages from us.
• Any pending bonus funds are voided and cannot be claimed after the exclusion ends.
• Your account balance at the time of exclusion remains safe and is returned on reactivation (for temporary exclusions) or withdrawn (for permanent exclusions).

Available Exclusion Periods

• 1 month — a short break to reassess.
• 3 months — suitable if gambling has started affecting daily life.
• 6 months — recommended when financial or relationship stress is involved.
• 1 year — a longer reset period.
• Permanent — your account is closed and cannot be reopened.

How to Request Self-Exclusion

1. Open 8WWW's Live Chat (available 24/7).
2. Tell the agent you want to self-exclude and state the period you prefer.
3. The agent will confirm your identity using your registered mobile number.
4. Your account is locked within 30 minutes of confirmation.

Cooling-Off Periods

A cooling-off period is lighter than self-exclusion. You can request a pause of 24 hours, 48 hours, or 7 days at any time. During a cooling-off period, your account is suspended for new bets, but your balance and history remain intact. No advance warning is required and the period starts immediately.

Use a cooling-off period when you feel impulsive after a losing streak but do not necessarily want a long break. Many players find that even a 24-hour pause resets their mindset effectively.

Keeping Minors Safe

8WWW is strictly an 18+ platform. We verify age as part of the account process. If you share a device with younger family members, we recommend the following steps:

• Log out of your 8WWW account after every session.
• Use a device PIN or password that minors do not know.
• Keep your bKash or Nagad login credentials separate and private.
• Use free parental-control software (available for Android 6.0 and above) to restrict access to gambling sites on shared devices.

If you believe a minor has accessed your account, contact our Live Chat immediately. We will investigate and take protective action.

Getting Outside Help

We encourage anyone who feels that gambling is becoming a problem to seek independent advice. Outside organisations offer confidential support and are not affiliated with any betting platform:

• Kaan Pete Roi (Bangladesh) — a mental health helpline staffed by trained listeners. Available daily.
• Gamblers Anonymous — a worldwide peer support network with an online meeting schedule suitable for Bangladeshi time zones.
• Your local GP or mental health clinic — a doctor can refer you to a counsellor experienced in behavioural addiction.

Reaching out is a sign of strength, not weakness. Many people recover fully with the right support.

Contacting Our Safer Gambling Team

Our dedicated safer gambling team is part of the main 24/7 Live Chat. When you open a chat, ask specifically for the "Safer Gambling Team" and your query will be prioritised. They can:

• Apply any of the account tools described above without delay.
• Help you understand your recent play data (session duration, net result).
• Guide you through the self-exclusion process step by step.
• Provide signposting to external support organisations.

All conversations with the safer gambling team are treated as confidential. They will never try to persuade you to continue playing or offer you a bonus to stay.