8WWW: Help Center & FAQ

Answers about your account, payments, bonuses, and game rules at 8WWW.

Account Setup

Opening an account at 8WWW takes about two minutes. You need a valid mobile number, a password, and to confirm that you are 18 or older. One person may hold only one account — duplicate accounts are closed and any balance forfeited.

Before your first withdrawal, you must complete a one-time document check. Accepted documents are a National ID Card (NID), Passport, or Driving Licence. The review normally finishes within two hours of submission.

You only need to submit documents once. After your identity is confirmed, future withdrawals process without additional checks.

Deposits & bKash

The minimum deposit is ৳300. Most deposits arrive within two minutes. The following payment methods are supported:

  • bKash
  • Nagad
  • Rocket
  • Upay
  • Bank Transfer

Send money to the wallet number shown on the deposit page — it may rotate for security reasons, so always copy the number fresh each time. After sending, enter the transaction ID in the deposit form and tap Confirm. The balance updates within two minutes during normal hours.

What if my deposit does not arrive?

Wait five minutes, then contact 24/7 live chat with your bKash or Nagad transaction ID and the exact amount. The support team can locate and credit the payment manually. Do not send a second payment until the first one is resolved.

Withdrawals

The minimum withdrawal is ৳600 and the daily maximum is ৳185,000. Processing normally takes about four minutes once approved. First-time withdrawals may take up to six hours because of the initial document review.

Detail Amount
Minimum withdrawal৳600
Daily maximum৳185,000
Typical processing time~4 minutes
First-time withdrawalUp to 6 hours (document check)

Withdrawals go back to the same wallet used for the last deposit. If you want to change your withdrawal wallet, contact live chat before submitting the request.

Bonuses & Wagering

The welcome bonus at 8WWW matches your first deposit by 165%, up to a maximum of ৳6,500. To withdraw bonus-related winnings, you must wager the bonus amount six times. The wagering window is seven days from the day the bonus is credited.

Term Value
Bonus rate165% of first deposit
Maximum bonus৳6,500
Wagering requirement6× the bonus amount
Validity window7 days after credit
Minimum deposit to qualify৳300

A daily cashback of 1.5% is applied to net losses from the previous day. It is credited automatically — no claim code needed. Reload bonuses add 22% on selected subsequent deposits; the offer appears on your deposit page when active.

Can I cancel a bonus?

Yes. Go to the Bonus section in your account and select "Remove Bonus." Any unmet wagering progress is cancelled. If you cancel, the bonus amount is deducted from your balance before withdrawal.

App & Mobile

The 8WWW Android app (version 2.8.19, 41 MB, requires Android 6.0 or later) is free to download as an APK file from the App page. It is not on the Google Play Store, so you need to allow installation from unknown sources in your phone settings before installing.

How do I enable unknown sources on Android?

  1. Open Settings on your phone.
  2. Go to Security (or Privacy on some devices).
  3. Turn on Install unknown apps for your browser.
  4. Download the APK from the App page, then open the file to install.

There is no iOS version at this time. iPhone and iPad users can access the full site through Safari — the mobile browser version works the same as the app for deposits, games, and withdrawals.

Games & Betting

The lobby has games from providers including Evolution, Pragmatic Play, PG Soft, CQ9, JDB, Red Tiger, and Sexy Gaming. Categories include slots, live casino tables, crash games, sports betting, and fishing games.

Minimum bets vary by game. For example, Go Rush (Red Tiger) starts at ৳1 per round, while Hip Hop Panda (PG Soft) starts at ৳10. The maximum bet per round goes as high as ৳50,000 on certain slots. Each game page shows the full bet range before you start.

What is RTP?

RTP stands for Return to Player — the percentage of total wagers a game pays back over a large number of rounds. A game with 97% RTP returns ৳97 for every ৳100 wagered on average. It is a long-run statistical figure, not a guarantee for any single session. All RTPs on this site come from the game provider's certified data.

Account Security

Use a strong, unique password for your 8WWW account — different from the one you use for bKash or email. Never share your password or OTP with anyone, including people claiming to be support staff. Our team will never ask for your password.

If you suspect your account has been accessed by someone else, change your password immediately and contact live chat. We can freeze the account while you investigate.

Responsible Gaming at 8WWW

Gambling is for entertainment. It carries real financial risk — only play with money you can afford to lose. If you feel that gambling is taking up too much time or money, use the self-exclusion or deposit-limit tools in your account settings, or reach out to our 24/7 support team.

Players must be 18 or older to register and play. We reserve the right to request age verification at any time.

For independent support, contact a local helpline or counselling service. The 8WWW support team can point you to resources if needed.

Frequently Asked Questions

Quick answers to the questions our support team hears most often.

Account & Registration
How do I open an account at 8WWW?
Go to Register, enter your mobile number, choose a password, and confirm you are 18 or older. The whole process takes about two minutes. You can deposit and play immediately — the document check is only required before your first withdrawal.
Can I have more than one account?
No. Each person may hold only one account. If a duplicate is detected, both accounts may be closed and any balance forfeited. If you have lost access to your account, contact live chat to recover it rather than creating a new one.
What documents do I need before withdrawing?
Submit any one of: National ID Card (NID), Passport, or Driving Licence. Upload a clear photo through the account verification section. The review is completed within two hours during normal operating hours. After passing once, you will not be asked again.
I forgot my password — how do I get back in?
Use the "Forgot Password" link on the Login page. You will receive a reset code on your registered mobile number. If you no longer have access to that number, contact 24/7 live chat with your NID for manual verification.
Payments
How long does a bKash deposit take to arrive?
Deposits typically arrive within two minutes. Always copy the wallet number fresh from the deposit page — it may change for security reasons. If the balance has not updated after five minutes, contact live chat with your bKash transaction ID.
What is the minimum amount I can deposit or withdraw?
The minimum deposit is ৳300. The minimum withdrawal is ৳600. There is no maximum on deposits. The daily withdrawal limit is ৳185,000.
Can I withdraw to a different mobile wallet than the one I deposited with?
Withdrawals normally go to the wallet used for your most recent deposit. If you need to change the destination, contact live chat before submitting the withdrawal request. We will confirm the new wallet to prevent errors.
Bonuses
How does the 8WWW welcome bonus work?
Your first deposit is matched at 165%, up to ৳6,500. For example, deposit ৳1,000 and you receive ৳1,650 in bonus funds — giving you ৳2,650 to play with. To withdraw any winnings from that bonus, wager the bonus amount six times within seven days.
What counts toward wagering requirements?
Bets on slots, crash games, and fishing games count at 100%. Live casino table bets may count at a lower rate — check the bonus terms on the Bonus page for the current list. Sports bets must have minimum odds of 1.50 to count.
When does my daily cashback get credited?
The 1.5% daily cashback is calculated on your net loss from the previous day and credited automatically each morning. No code or claim is needed. It applies to real-money play, not bonus funds.
App & Technical
Is the 8WWW App available for iPhone?
Not at this time. The free APK is for Android 6.0 and above (41 MB). iPhone and iPad users can play through Safari — the mobile site supports all the same features including deposits, live games, and withdrawals.
The app shows "Parse Error" when I try to install — what do I do?
This usually means the APK file did not download fully. Delete the partial file, go back to the App page, and download it again on a stable Wi-Fi connection. Also confirm that "Install from unknown sources" is enabled for your browser in Android settings.

Still have a question? Our support team is available around the clock.